Contact

We're here to help

Questions about your account, a payment, your data or an Instagram profile? Email us and a real person will reply.

Email [email protected]

We aim to reply within two working days (Monday to Friday, Irish time).

Write to us

Account and extension help

Trouble logging in, connecting the Chrome extension or reading a report?

The email address on your account
The Instagram profile involved, if any
What you expected and what happened (a screenshot helps)

Email support

Billing, invoices and refunds

You can cancel Pro, update your card and download invoices yourself under Account → Manage billing. For anything else:

The email address on your account
The date and amount of the payment

Email about billing

Privacy and your data

Ask for a copy of your data, a correction, or to delete your account and everything in it. Please write from the email address on your account so we can verify it's you.

About your Instagram profile

Run an Instagram account and want to know what we hold about it, or ask us to delete it? Tell us:

Your Instagram username
What you'd like us to do

To confirm the account is yours, we may ask you to send us a direct message from it.

Email about my profile